From Our Customers
Me and my wife bought a new home a few years and the primary bedroom has a nice sized (7.5 x 8ft) walk-in closet. Unfortunately it had bad wire shelves that were falling apart. We really wanted to have a nice closet installed, but have never had anything like that done before. We looked up and contacted a bunch of places online and then we came across Closettec. We live in Reading, Ma and Closettec happens to have a fairly large showroom on the first floor of Jordan's right in town. The first step of the process was to have one of their closet designers, Melita, come to our house (after standard work hours on request) to take measurements and talk to us about options. She was incredibly friendly and clearly knew what she was doing. The next step was meet with her at the showroom in Jordan's and for her to walk us through her initial design and for us to pick out material and other features (handles, belt rack, tie rack, etc.). The showroom is very impressive and they have a ton of options to choose from. Once we picked out all of the materials, Melita sent us a 2D and 3D rendering of the closet. This was very helpful to visualize the design. We had to go back and forth about 4 or 5 times on minor changes and Melita would always respond quickly. She would follow up her response with an update to the design in the less than a day (actually much quicker than that most of the time). We have weirdly placed attic access in ceiling the closet and Melita came up a great idea to shoe rack on wheels that we could pull away for easier access. I cannot say enough good things about working with her. After about a week of going back and forth, we finally locked down a design and scheduled our installation. The soonest they could do it was about 1.5 months out, but I believe this is pretty standard with material shortages these days. Plus they cut everything custom before it is delivered When they scheduled us for the installation, it was initially scheduled for 2 days. This time included removal of the old closet materials and installation of the new closet. I believe they also add time in case they have to re-cut anything on site. The two installers showed up right on time and started the tear down process immediately. They took about 45-60 minutes and then they started bringing in all of the new pre-cut materials for the closet. Melita must of done a fantastic job measuring (she measured every wall like 3-4 times just to be sure), because they were able to install the new closet in less than a day (6-7 hours). I don't know about you, but I would much rather have a 2-day install take less than a day than the other way around. The actual installation was also fantastic and didn't feel rushed. The two installers were very professional and answered all of my annoying questions without batting an eye. The closet looks amazing and it's just a much better overall use of that space. Overall, the process from beginning to end was excellent and Melita was great!
Ryan Cathcart, Reading, MA
